bnb55 Privacy Policy

1. Introduction

bnb55 ("we", "us", "our", or "the Platform") operates the online betting and casino services available at bnb55.net and any associated mobile applications (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all users ("you", "your") who access or register on the bnb55 Platform.

This Privacy Policy ("Policy") describes what personal data bnb55 collects, why we collect it, how it is used, who it may be shared with, how long it is retained, and what rights you have in relation to that data. This Policy should be read in conjunction with the bnb55 Terms & Conditions available at bnb55.net/terms-conditions.

By registering an account or continuing to use the bnb55 Platform, you acknowledge that you have read, understood, and consent to the practices described in this Policy. If you do not agree, you should discontinue use of the Platform immediately.

2. Personal Data We Collect

bnb55 collects personal data that is necessary to provide a safe, compliant, and personalised betting and gaming experience. The categories of personal data we may collect include:

2.1 Identity Data

• Full legal name as it appears on your CNIC or passport;
• Date of birth (for age verification — you must be 18 or older to use bnb55);
• Copies of government-issued identity documents provided during KYC verification.

2.2 Contact Data

• Mobile phone number (used for account registration, OTP delivery, and 2FA);
• Email address, where provided during registration or account management;
• City or region of residence within Pakistan, for localisation purposes.

2.3 Account & Transaction Data

• Username and encrypted password credentials;
• Account balance history in Pakistani Rupees (PKR);
• Deposit and withdrawal records, including payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, etc.);
• Betting and gaming history, including markets wagered on, stakes placed, and outcomes.

2.4 Technical Data

• IP address and approximate geolocation at time of login;
• Device type, operating system, and browser or app version;
• Session duration, page views, and Platform interaction logs;
• Cookie identifiers and similar tracking technologies.

2.5 Communications Data

• Records of live chat conversations with bnb55 support staff;
• Email correspondence with the bnb55 team;
• Feedback, complaints, or dispute records submitted to bnb55.

3. How We Collect Personal Data

bnb55 collects personal data through the following means:

• Direct interaction — data you provide when registering, completing KYC, making deposits or withdrawals, placing bets, or contacting support;
• Automated technologies — cookies, server logs, and analytics tools that record technical data as you interact with the bnb55 Platform;
• Third-party providers — identity verification partners, payment processors (JazzCash, Easypaisa, and listed banks), and fraud prevention services may share data with bnb55 as part of their service delivery.

4. How We Use Your Personal Data

bnb55 uses the personal data we collect for the following purposes:

• To create and manage your bnb55 account and verify your identity;
• To process deposits, withdrawals, and betting transactions in PKR;
• To deliver the sports betting, live casino, and slots services you request;
• To communicate with you about your account, transactions, and promotional offers relevant to your usage of bnb55;
• To comply with anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations;
• To detect and prevent fraud, cheating, multi-accounting, and other prohibited conduct;
• To improve Platform performance, resolve technical issues, and personalise your experience;
• To send service notifications and, where you have opted in, marketing communications about bnb55 promotions, PSL betting offers, and casino bonuses.

5. Legal Basis for Processing

bnb55 processes your personal data on the following legal bases:

• Contract performance — processing necessary to provide the services you have agreed to use under the bnb55 Terms & Conditions;
• Legal obligation — processing required to comply with AML, KYC, tax, and regulatory requirements applicable to bnb55's operating licence;
• Legitimate interests — processing for fraud prevention, Platform security, and business analytics that does not override your fundamental rights;
• Consent — processing for marketing communications, where you have explicitly opted in. You may withdraw consent at any time by contacting bnb55 support.

6. Sharing Your Personal Data

bnb55 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share data with:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT TRC20 infrastructure providers, to the extent necessary to process your transactions;
• KYC and fraud prevention partners — licensed identity verification services used to confirm your age and identity in line with responsible gaming and AML requirements;
• Game software providers — Pragmatic Play, PG Soft, Evolution Gaming, Ezugi, and other licensed studios receive limited session data necessary to deliver games through their platforms;
• Regulatory and law enforcement authorities — where bnb55 is legally obligated to disclose data under applicable laws or in response to valid legal process;
• Business transfers — in the event of a merger, acquisition, or sale of bnb55's business, user data may transfer to a successor entity, subject to equivalent privacy protections.

7. Payment Data

bnb55 takes particular care with financial data. Full JazzCash or Easypaisa mobile wallet numbers, HBL or UBL account numbers, and any card details submitted during payment are processed exclusively by the respective licensed payment service provider and are not stored in full on bnb55 servers. bnb55 retains only transaction reference numbers, amounts in PKR, timestamps, and payment method type for account and compliance records.

8. Cookies and Tracking Technologies

8.1 What We Use. The bnb55 Platform uses cookies (small data files stored on your device), local storage, and similar technologies to maintain session state, remember preferences, and analyse how users interact with the Platform.

8.2 Types of Cookies. We use strictly necessary cookies (required for the Platform to function), functional cookies (personalisation and language preferences), and analytics cookies (Platform performance and usage statistics). We do not use third-party advertising cookies without your consent.

8.3 Your Choices. You may configure your browser to reject cookies; however, certain bnb55 features — including staying logged in and maintaining your PKR balance display — rely on strictly necessary cookies and will not function if they are blocked. Opt-out preferences for non-essential cookies can also be managed in your bnb55 account settings.

9. Data Retention

bnb55 retains personal data for as long as your account is active and for a period thereafter as required by applicable law and our regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure to comply with AML and financial record-keeping requirements;
• KYC identity documents are retained for the duration of the account and for five years thereafter;
• Live chat and support communications are retained for two (2) years;
• Marketing opt-in records are retained until opt-out plus one (1) year.

Data no longer required for legal or business purposes is securely deleted or anonymised.

10. Your Data Rights

Subject to applicable law, you have the following rights regarding the personal data bnb55 holds about you:

• Access — the right to obtain a copy of the personal data bnb55 holds about you;
• Rectification — the right to have inaccurate data corrected;
• Erasure — the right to request deletion of your personal data, subject to overriding legal obligations;
• Restriction — the right to request that processing be limited in certain circumstances;
• Portability — the right to receive your data in a structured, machine-readable format where processing is based on consent or contract;
• Objection — the right to object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact the bnb55 Data Protection team via live chat or at [email protected]. We will respond within thirty (30) days of a valid request.

11. Data Security

bnb55 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption on all data transmissions, encrypted storage of sensitive fields, role-based access controls for internal staff, and regular security audits. No method of transmission over the internet is 100% secure; however, bnb55 takes all reasonable steps to protect your information.

If you suspect your bnb55 account has been compromised, notify us immediately via live chat so we can secure your account and initiate an investigation.

12. Children and Minors

bnb55 services are strictly for individuals aged 18 years and above. We do not knowingly collect personal data from persons under 18. If we discover that a registered account belongs to a minor, the account will be closed immediately, all data processed will be deleted to the extent legally permissible, and any funds will be handled in accordance with applicable law and our Terms & Conditions.

13. International Data Transfers

bnb55 operates internationally and some of the third-party providers we work with — including game studios, payment processors, and cloud infrastructure providers — may process data outside Pakistan. Where data is transferred internationally, bnb55 takes reasonable steps to ensure that appropriate contractual safeguards are in place to protect your data to a standard equivalent to applicable privacy requirements.

14. Changes to This Policy

bnb55 may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or the services we offer. Material changes will be communicated via a prominent notice on the bnb55 Platform and, where appropriate, by direct communication to registered users. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data bnb55 holds about you, please contact us:

• Live Chat: Available 24/7 inside the bnb55 Platform — average response under 2 minutes.
• Email: [email protected] — please mark your message "Privacy Request".

We aim to acknowledge all written privacy-related requests within five (5) business days and to resolve them within thirty (30) days.